The ISO 9001 Quality Management System determines the conditions which the relevant institution should have in order to indicate that it is competent for providing products suitable for the needs of its customers and for the legal and legislative conditions and that it continuously develops the customer satisfaction.
The process approach is considered as a basis within the ISO 9001 Quality Management System for developing and application of the quality management system and enhancing its efficiency in order to develop the customer satisfaction by fulfilling their conditions.
The ISO 9001 Quality Management System means all operations including planning, regulation, directing and checking the quality in order to provide products and services with the suitable quality for the consumer. The ISO 9001 Quality Management System Standard constitutes the whole system.
The ISO 9001 Quality Management System, which is the most known the quality management standard around the world, was revised in 2015.
Who Needs Quality Management System?
The ISO 9001 Quality Management System is applicable for small- or large-scaled enterprises from all sectors. It can be applied for the production, service, finance, health, public sectors etc.
Benefits of Application of the Quality Management System
Gaining new markets and business opportunities by documenting that you are carrying out your operations in accordance with the internationally-recognized standard;
Decreasing the number of complaints from the customers with the customer satisfaction thanks to the efficient application;
Reducing the costs and errors by developing the quality of the products or services;
Decreasing the lost time and materials;
Increasing the efficiency of the production, planning and problem-solving operations;
Enhancing the employee satisfaction, motivation and intracompany communication.