ISO 10002 Customer Satisfaction Quality Management System determines the key requirements for handling the customer complaints successfully and includes complaint management audits to help institutions deal with the customer dissatisfaction in your business.
ISO 10002 Customer Satisfaction Quality Management System brings a new perspective focussing on the approaches which each customer complaint is an opportunity not to repeat the same mistake once again, which the customer who complains is much more valuable than the customer never complains, and which the positive impact on our customer is much greater as a result of the effective resolution of the complaint.
Thus, it provides the opportunity to show the difference of the relevant institution from the perspective of the customers.
ISO 10002 Customer Satisfaction Quality Management System is a standard compatible with ISO 9001 Quality Management System. ISO 10002 Customer Satisfaction Quality Management System can be established and implemented in an organization alone or as a part of the ISO 9001 Quality Management System.
Who Needs Customer Satisfaction Quality Management System?
ISO 10002 Customer Satisfaction Quality Management System is a management system which can be applied by businesses of all types and sizes, whether private organizations, public institutions or voluntary sectors desiring to satisfy their customers and provide them with service beyond their expectations.
Benefits of Application of the Customer Satisfaction Quality Management System
It ensures customer satisfaction.
It shows that the relevant institution cares about its customers.
It shows how to follow a path in line with the feedback from the customers.
It improves the awareness and attention of employees on customer complaints.
It provides solution opportunities by preventing the recurrence of complaints.
It increases the reputation of the organization.
It decreases the customer retention costs.