ISO/IEC 20000-1 Information Technologies Service Management System is a standard based on the ITIL (Information Technology Infrastructure Library) operations in which the best practices and management processes are identified. Institutions need ITIL and therefore the ISO/IEC 20000-1 certificate for information technology service management system due to the increasing dependence of the business world on information technologies and the increasing complexity of the information technology services.
Who Needs Information Technologies Service Management System?
ISO/IEC 20000-1 Information Technologies Service Management System is applicable for all large- and small-scaled organizations based on information technology services, regardless of the region of the world or sector. It is particularly suitable for internal information technology service providers such as information technology departments and external information technology service providers such as information technology sub-contractors.
Benefits of Application of the Information Technologies Service Management System
Increasing service quality and more reliable institutional support.
To be able to see the information technologies capacity clearly.
More precise information about available sources.
More motivated employees with accurate analysis of skills and occupational satisfaction.
Increase in security, speed and accessibility in service processes.
Reducing the management and operating costs of information technology.
Effective resource management and efficient use of resources.
Prevention of works/problems from being handled over and over again.
Elimination of unnecessary works.
Increasing the accessibility of information technology services.
Ensuring the provision of services meeting the needs of the customers, end users and businesses.
Ensuring the learning process from past experiences.